📰 New article from Retro Handhelds
Some Retroid Customers Are Getting Packages, Just Not Their Handhelds
https://retrohandhelds.gg/some-retroid-customers-are-getting-packages-just-not-their-handhelds/
Imagine the pure, unadulterated joy of unboxing your brand-new Retroid Pocket Nova, only to realize you’ve essentially just paid for a very expensive, very empty cardboard box.
That’s the nightmare currently facing a growing number of Retroid customers. It turns out that a wave of “empty box” deliveries is sweeping through the community. Reports suggest that when shipments pass through Chicago via YunExpress—specifically involving a third-party service called GOFO—the devices are being swiped mid-transit, and the packages are being professionally re-sealed to hide the theft.
It’s not just empty boxes, either. Some unlucky buyers are reporting water-damaged units and non-functional buttons.
If you’re currently staring at a hollow box, here is the frustrating reality:
- The Holiday Lag: Retroid and its partners are currently on holiday until October 8, so customer support is effectively on snooze.
- The Paper Trail: If you’re hit by this, document everything. Take photos of the re-sealed tape or any damage.
- The Backup Plan: If Retroid can’t resolve it quickly once they return, look into a chargeback through PayPal or your credit card company.
Keep an eye on the Retroid subreddit; it’s becoming a bit of a digital support group for the “box-less.”